Guideline for selecting outsourcing for Facilities Management for Cooperate Clients

Abstract

This study aims to purpose the appropriated guideline to select the qualified service
providers for Facility Management (outsources). The research methods employed
the interview processes with the decision makers towards a selection of outsources
company. The case studies used in this study such as petro-chemical firm, financial
institutions. The study started with the extensive literature review in the following
issues: the services providers’ selection method, the relationship between the priority
of works and scope of services, the establishment of Key Performance Indicator (KPI)
and the human resources preparation method in order to enhance the quality or
services and reduce operational cost.
The results of this study could be applied for both of the services providers and
the employers. In this regard, the employers shall have the collective information to
make a decision toward outsources’ selection. As well as the outsourcers shall have
the valuable knowledge in preparing the information database, the planning process
and the appropriate technique to reduce the operational cost. The study will develop
the competitive opportunity for the local Facility Management services providers to
improve their companies as well as to build the confidence of the foreign corporate
clients to invest in Thailand.